Privacy Policy

Last Updated: June 10, 2025

DenHaus Paws (“we”, “our” or “us”) recognises the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. Your rights to privacy are also protected by the Australian Privacy Principles (APPs) in force under the Privacy Act 1988 (Cth). These laws place strict requirements on us to treat certain information collected as confidential, store it securely, and allow you access to check and correct your information.

1. Our Privacy Commitment

This Privacy Policy describes how DenHaus Paws collects, uses, and discloses your personal information when you visit our website, social media pages, and other digital services (“Online Services”), or interact with us as customers and members of the public.

2. Consent

By using our services, you agree to this Privacy Policy and consent to the collection and use of information in accordance with it. We may amend this policy from time to time, and changes will be posted on this page with the revised date.

3. When do we collect information?

We collect personal information in the normal course of providing our services. Some sections below apply once online sales become available. Until then, only waitlist and marketing communications apply.

Examples include:

  • Signing up to our DenHaus Paws waitlist or newsletter.

  • Accepting and processing customer orders and payments (once sales begin).

  • Processing refunds (once sales begin).

  • Customer service inquiries (via email, phone, or social media).

  • Maintaining client communications.

  • Maintaining information on our websites.

We also use “cookies” to improve your browsing experience. These allow us to recognise returning visitors, analyse site traffic, and show relevant promotions. You can adjust your browser settings to refuse cookies, but some features may not work as intended.

4. What information do we collect?

We may collect the following:

  • Your name and contact details (address, email, phone).

  • Delivery address (once sales begin).

  • Purchase history (once sales begin).

  • Your pet’s details (if optionally provided).

  • Internet domain, IP address, and referring website.

  • Information about your preferences or selections.

5. Why do we collect this information?

We use your information to:

  • Provide and improve our services.

  • Communicate with you about your orders, products, or offers.

  • Develop new products and plan stock.

  • Send marketing or waitlist updates (unless you opt out).

6. Do we share personal information?

We may share your information with:

  • Our team and related business entities.

  • Third-party service providers (e.g., website hosting, email marketing, payment processors, logistics).

  • Overseas service providers where necessary (e.g., USA, EU, Japan).

We take all reasonable steps to ensure these parties comply with Australian privacy laws. We will also disclose information if legally required (e.g., to law enforcement).

We will never sell or trade your personal information for marketing purposes.

7. Promotional Communications

From time to time, we may send updates about our services or promotions. You can unsubscribe at any time using the link in our emails or by contacting us directly. Once unsubscribed, we’ll add you to our “do not contact” list.

8. Access to your information

You may review, update, or correct your information at any time by contacting us. We will take reasonable steps to ensure that the information we hold is accurate and up to date.

9. Anonymity

Where practical, you may deal with us anonymously or using a pseudonym. Please note that in cases such as processing an order, correct information is required.

10. Security

We take website and payment security seriously. When sales begin, our checkout will use industry-standard Secure Sockets Layer (SSL) encryption. This helps keep your personal and payment details safe.

Always log out after using shared computers and keep your password secure.

11. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us at:

DenHaus Paws

📧 hello@denhaus.com.au

📍 Melbourne, VIC 3000, Australia